Agile Solution for Customer Relationship Management (CRM) transforms the way of dealing with marketing, sales and services departments. That is because it strengthens the entire customer communication process, enabling the organizations to differentiate in the increasingly competitive market. 

The solution tools and functions support fundamental processes for the business, such as Marketing, Sales, Services, E-commerce, Channel Management and Promotions.

The companies that use the SAP CRM are, undoubtedly, ahead in strategic and financial terms. This is because it allows the managers to focus on growth strategies and see new sales opportunities with the analytical functions, which provide relevant data on customers and make it available in the entire company, ensuring fast and assertive decisions.

In addition, numerous marketing activities can be launched, such as the campaigns management and the opportunities management.
The sales team also gains new perspectives since the tool enables the employees to carry out planning and business forecasts, accounts and contracts management, quotations and orders management independently.

• Customers perceptions at the fingertips;
• Complex cases resolution, development of preventive activities and revenues opportunities;
• Quick answers to market changes;
• Campaigns management and customized programs for a target market;
• Retention of customers, employees and partners;
• Customers involvement with customized offerings;
• Real-time visibility of pipeline solidity to anticipate market and customers trends;Extend the sales channels and transform “like” in “buy”, with social campaigns and well directed offers.